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Refund policy

Oda Nova's Return, Refund & Warranty Policy

 

1.     Returns

Items may be returned within 30 days of delivery for a refund.

To be eligible for a return, items must be:

  •  Unworn, unused, unwashed and unaltered
  •  Free of marks, odors, or signs of use
  • With all original tags and security labels attached
  • In their original packaging

We do not accept returns of items that show any signs of wear, washing, or alteration.

All items purchased at a discount, including promotional offers and sale items, are considered final sale and cannot be returned or exchanged, unless they arrive damaged, defective, or incorrect.

The following items are non-returnable:

  • Personalized products
  • Gift cards

Returns that do not comply with this policy will not be accepted.

*Claims related to damage, loss, or delivery issues must be reported within the timeframe specified in our Shipping Policy.

 

2.     Return Process

To initiate a return or submit a warranty claim, please contact us at hello@odanova.co within the applicable timeframe.

Please include:

  • Full name of the original purchaser
  • Email address used for the purchase
  • Order number
  • Purchase date
  • Product name

For warranty claims, also include:

  • Description of the issue
  • Clear photos showing the issue

A member of our team will get back to you within 5-7 business days.

Once your return is approved:

  • You will receive a prepaid return shipping label.
  • You must ship the item or schedule a pickup within 15 days of receiving the label.

Items sent back without prior authorization will not be accepted.

 

3.     Return Shipping & Fees

A $10 return shipping and processing fee will be deducted from your refund.

Original shipping fees are non-refundable.

 

4.     Inspection & Refunds

Once your return is received:

  • We will inspect the item to ensure it meets our return conditions.
  • If approved, your refund will be issued to the original payment method. You will receive a confirmation email once your refund has been processed.
  • Refunds will be issued for the amount actually paid by the customer, excluding any original shipping fees, discounts, or non-refundable charges.

Refunds may take:

  • Up to 10 business days to be processed after inspection.
  • Additional time depending on your financial institution.

If you do not receive your refund within 15 calendar days after confirmation, please contact your bank or payment provider.

 

5.     Refund Method

Refunds will be issued to the original payment method used at checkout.

Refunds will be issued in the original currency of the transaction.

For PayPal or card payments, processing times may vary depending on your financial institution (typically up to 14 business days).

 

6.     Store Credit

Oda Nova may offer store credit as an alternative to a refund in certain cases, subject to applicable law.

  • Store credit is non-refundable
  • Store credit cannot be redeemed for cash

 

7.     Cancellations

Orders may be canceled within 8 hours of purchase.

To request a cancellation, please email hello@odanova.co with the subject line: “Cancellation Request”.

Include:

  • Full name of the original purchaser
  • Email address used for the purchase
  • Order number
  • Purchase date

After this period, orders cannot be canceled and will be subject to this return policy.

If your order has already been processed or shipped, it cannot be canceled.

 

8.     Exchanges

We currently do not offer exchanges.

 

9.     Warranty Policy

Oda Nova offers:

  • 3-month warranty on jewelry
  • 6-month warranty on all other products

This warranty covers manufacturing defects and faulty workmanship only.

 

10.   Warranty Claims

To submit a claim, please email hello@odanova.co with the information listed under the “Return Process” section above.

 

11.   Warranty Process

Oda Nova may request that you return the product for inspection.

If the product is confirmed defective, Oda Nova will, at its sole discretion:

  • Repair the product (if applicable), or
  • Replace it with the same or a comparable item, or
  • Issue a refund or store credit

Repair services are not offered upon request. Any repair, if applicable, will be determined solely at Oda Nova’s discretion.

 

12.   Warranty Exclusions

This warranty does not apply to:

  • Final sale items (except in cases of manufacturing defects)
  • Personalized items
  • Products purchased from third-party retailers
  • Products without proof of purchase

The following are not considered defects:

  • Normal wear and tear
  • Improper use, handling, or storage
  •  Accidents, misuse, or neglect
  •  Unauthorized repairs or alterations
  • Natural variations due to handcrafted processes (including color, texture, or markings)

Oda Nova is not responsible for any indirect losses, including loss of use, time, or other expenses.

 

13.   Additional Conditions

Warranty, return, and refund requests must be made in the same country of purchase.

Items returned without prior authorization will not be accepted.

 

14.   Limitation of Liability

ODA NOVA’S LIABILITY SHALL NOT EXCEED THE AMOUNT PAID FOR THE PRODUCT.

UNDER NO CIRCUMSTANCES SHALL ODA NOVA BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR PUNITIVE DAMAGES.

Some states do not allow the exclusion or limitation of certain damages, so these limitations may not apply to you.