Shipping policy
Oda Nova's Shipping Policy
1. Shipping Availability
Oda Nova currently ships within the continental United States only. We do not ship to Alaska, Hawaii, PO Boxes, APO/FPO addresses, U.S. territories (including Puerto Rico, Guam, U.S. Virgin Islands, and American Samoa), or associated states such as the Federated States of Micronesia, the Marshall Islands, and Palau.
Shipping may not be available for certain remote locations. Shipping availability will be confirmed at checkout.
Customers are responsible for providing a valid and deliverable U.S. shipping address at checkout. Oda Nova reserves the right to cancel any order containing an invalid or unsupported address.
2. Order Processing
Orders are processed within 2–3 business days after payment confirmation.
Orders are not processed or shipped on weekends or U.S. holidays.
During high-volume periods, including peak seasons and promotional events, processing times may extend to 4–5 business days.
Some products may be offered as pre-orders. In such cases, specific processing and shipping timelines will be indicated on the product page.
3. Shipping Methods & Rates
We offer the following shipping options within the continental United States:
· Economy Shipping
Estimated delivery: 5–8 business days
Flat rate: $4.90
· Standard Shipping
Estimated delivery: 3–5 business days
Flat rate: $6.90
· Free Shipping
We offer free standard shipping on orders of two (2) or more items. This offer is automatically applied at checkout. This offer might not be available in certain periods.
Shipping fees are fixed and may not reflect the actual shipping cost incurred by Oda Nova.
Shipping options, costs, and delivery estimates may vary depending on the delivery address, delivery address accuracy, product availability, and operational conditions.
Actual delivery times and costs are subject to change without prior notice. In all cases, the delivery charges that appear at the moment the order is placed shall apply.
4. Delivery Times
Estimated delivery times begin once the order has been processed and shipped.
Delivery times are estimates only and are not guaranteed. They may vary depending on destination, carrier performance, and external conditions. Shipments to remote or rural areas may experience additional delays.
Oda Nova is not responsible for delays caused by carriers, weather conditions, or other circumstances beyond our control.
5. Shipping Carriers
Orders are shipped using third-party carriers, including UPS and USPS, depending on destination, service availability, and operational considerations.
Shipping methods are selected to meet the estimated delivery timeframe associated with the selected shipping option.
Oda Nova reserves the right to select, change or substitute carriers at its sole discretion without prior notice to ensure efficient and reliable delivery.
6. Order Confirmation & Tracking
Once your order is placed, you will receive an order confirmation email.
When your order is shipped, you will receive a shipping confirmation email with tracking information, allowing you to monitor your delivery status.
7. Delivery & Risk of Loss
Risk of loss and title for products pass to the customer upon delivery, provided that full payment has been received.
Carriers may leave packages at the delivery address if no one is available, unless a signature is required.
Most of our deliveries are not shipped with signature required so please make arrangements for safe arrival of your order. Oda Nova will decide at its own discretion when to require signature.
In some cases, the carrier may attempt delivery multiple times or leave a notice for redelivery or pickup at a local facility.
Oda Nova is not responsible for packages that are lost or stolen after being marked as delivered by the carrier. Customers are responsible for ensuring that the delivery location is secure.
In order to avoid any delivery problems (incorrect addresses, nobody at home, etc.), you must complete the applicable form correctly and it is advisable to leave a contact telephone number in the corresponding field.
For security reasons, delivery to temporary or shared addresses (such as hotels, rental properties, or logistics facilities) is not guaranteed and is at the customer’s own risk.
8. Failed Deliveries & Returns to Sender
Requests to change the shipping address or shipping method after an order has been placed may not be accommodated. If changes are possible after shipment, additional fees may apply.
If a package cannot be delivered due to incorrect address information, failed delivery attempts, or failure to collect the package, it may be returned to Oda Nova.
In such cases, additional shipping fees may apply to reship the order.
Please double-check your shipping address before placing your order. Oda Nova cannot replace packages sent to the wrong address.
9. Shipping Issues & Claims
If your order arrives damaged, defective, or is lost in transit, please contact us at hello@odanova.co within ten (10) days of delivery, sharing your order number and clear images showing the issue so we can review your claim.
While we will assist in resolving shipping issues, carriers are responsible for the handling and delivery of packages. Claims may be subject to carrier investigation.
Issues related to product defects after use are covered under our Return, Refund & Warranty Policy.
10. Order Changes & Cancellations
Once an order has been placed, modifications (including changes to product features, addition or removal of products, shipping address, or shipping method) cannot be guaranteed.
If you need to request a change or cancellation, please contact us as soon as possible at hello@odanova.co We will do our best to accommodate your request according to Oda Nova’s Return, Refund & Warranty Policy or to applicable law. Oda Nova cannot guarantee changes once the order has been confirmed or processed.
Cancellation requests are subject to the timeframe and conditions outlined in our Return, Refund & Warranty Policy.
Payment is charged at the time of purchase using the selected payment method. If the transaction is declined or cannot be processed for any reason, the order will not be completed and will be automatically canceled. Only orders for which payment has been verified and completed will be shipped.
11. Multiple Shipping Addresses
Each order can only be shipped to one address. To ship items to multiple addresses, separate orders must be placed. Applicable shipping fees apply to each order placed.
12. General Conditions
Posted prices do not include taxes or shipping charges. All applicable taxes and shipping costs are calculated at checkout and clearly displayed before order confirmation.
The price charged for a Product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Price changes will only apply to orders placed after such changes.
Oda Nova reserves the right to update this Shipping Policy at any time. Changes will apply to orders placed after the updated version is published.
Any product in an order is subject to availability. If a product is no longer available before or after your order is confirmed, Oda Nova will cancel your order and refund you the amount paid for it.
13. Order Verification & Fraud Prevention
Oda Nova reserves the right to review and verify any order prior to shipment. Orders flagged as potentially fraudulent, suspicious, or high-risk may be delayed, canceled, or refunded at Oda Nova’s sole discretion.